Shipping and return policy

Shipping policy

National Shipping Rates

TARIFA - CADIZ

 

SPAIN, PENINSULA

AND PORTUGAL

BALEARIC ISLANDS CANARY ISLANDS, CEUTA AND MELILLA
STANDARD

24/48 hours

5,99€

72 hours

8,99€

5 - 7 business days

29,99€

EXPRESS

24 hours

9,99€

- -
FREE

Orders over € 75

Orders over € 120

Orders above 600€

 

Shipping Rates Rest of the World

TARIFA - CADIZ
 ANDORRA, MONACO AND NORWAY
ITALY

 FRANCE,

BELGIA AND

HOLLAND

STANDARD

(5 - 8 days labor)

29,99€

(5 - 8 business days)

10,99€

(5 - 8 days labor)

9,99€

EXPRESS

 

(2 - 3 business days)

19,99€

(2 - 3 days

labor)

19,99€

FREE

Orders above 300€

Orders above 200€

Orders above 120€

 

Shipping Rates Rest of the World

TARIFA - CADIZ

GERMANY AND

UNITED KINGDOM

REST OF EUROPE  REST OF THE WORLD
STANDARD

 

(5 - 8 business days)

6,99€

 

(5 - 8 business days)

15,99€

 

(5 - 8 days

labor)

29,99€

EXPRESS

(2 - 3 business days)

19,99€

 

(2 - 3 business days)

29,99€

FREE

More orders

150€

More orders

$360

More orders

500€

 

Shipping conditions

At hydrawtp.com we have several shipping options, although we always send shipments through courier companies. To know exactly how much your shipment will cost, keep in mind that this will depend on several factors: the destination, the selected delivery time and the amount of the purchase.

For purchases over € 75 to Spain and mainland Portugal.

Keep in mind that in order for delivery times to be met, you must place the order before the cut-off time, which is 14:00 p.m. (2:00 p.m.). After said cut-off time, the order will be processed the next day, since we cannot deliver it to the transport company.

Orders paid by transfer will not be effective until we receive the transfer amount in our checking account. Through the rest of the means of payment, the order will begin to be prepared immediately. If the order is urgent, we recommend not using bank transfer as a payment method.

Whenever you place an order on hydrawtp.com we will inform you by email when we have proceeded to the shipment. In addition, we will monitor the delivery if necessary and we will contact you if there is a problem. That is why we ask that you provide us with a phone number in the ordering process.

Schedule and delivery day

Keep in mind that transport companies only work from Monday to Friday. They do not distribute on Saturdays or, of course, Sundays or holidays. In addition, when we give you approximate delivery dates, we do not take into account whether it is a local or regional holiday at the destination; We only consider the national and local holidays of origin.

We cannot guarantee a delivery time. The transport companies will be able to make the delivery throughout the agreed day before 20:00. However, an approximate schedule may be indicated that the company will try to meet, but is not required. In case they do not locate you, the transport company will try a second delivery agreed with you. If after the second attempt they do not locate you, you will have to pick up the order at the facilities of the transport company.

Orders not delivered

If an order is sent and cannot be delivered for reasons attributable to the customer, the amount paid for the shipping costs will not be refunded, again having to pay other shipping costs for the reshipment of the merchandise.

Responsibility within the carrier's deadlines

The delivery times are indicative, they cannot be taken as a secure guarantee, although, generally, in 95% of the orders we fulfill them. In exceptional cases, we reserve the right to modify the transport company with which we will send the package, but always maintaining transit times.

The liability of hydrawtp.com is limited in cases of overwhelming force (strikes, adverse weather events that prevent normal traffic by land, sea or air, ...). In these cases, the orders will be delivered as soon as possible, and the terms indicated above will not apply.

Register and your account at hydrawtp.com

In the purchase process you must register by creating an account. By registering your identification and shipping data you will be able to speed up the process in subsequent purchases by simply selecting one of the shipping addresses that you can store, being able to create several, modify them, delete them or introduce new ones.

 

Return policy

In addition to your right of withdrawal, you can return the purchased items if you think they are defective.

If so, you have a period of 14 days to duly notify it through any of our channels:

By phone 865 52 14 99

To the mail: orders@hydrawtp.com

Keep in mind that for us to consider that the material is defective, we must check it, therefore, we will require that you send us a video in which the failure can be seen, and if it is not clear, we must test it in our facilities proceeding to collect a Enough sample to perform some test and thus verify that the material is defective or not.

If it is defective, a replacement will be sent to you or you will be reimbursed for the amount of the item.

If it were not, we would show you, and in this case no replacement or refund would be applicable.

In the event that the material is incomplete, you have a period of 48 hours to notify it properly through any of our customer service channels mentioned above.

Cancellation of orders

To consider:

  • Orders canceled before 14pm >> 5% will not be refunded of the final price of the order.
  • Orders cannot be canceled after 14:XNUMX p.m.